Data Recovery Weekly

In most cases, when there are hardware issues on the client side, the most difficult support task is to persuade a client to look for hardware problems. Modern Windows operating systems are quite stable at least when standard hardware is involved and there are certain events that just do not occur on a hardware-"healthy" PC for the past five years. These include freeze when a mouse stops moving on the screen or unexpected reboots when a PC suddenly restarts without error messages. If you encounter these sorts of issues, there is almost certainly a hardware issue and you should look for it.

Every once in a while we do a remote recovery session via TeamViewer. The most annoying thing in remote recoveries actually is not knowing who is in control . TeamViewer does not provide any feedback when the other party is going to take over by pulling a mouse cursor away. The fact that someone is standing on the remote side watching what you doing, and you cannot even tell if they are there or not, is not very comforting but acceptable. With remote recoveries, it is a part of a job, actually. Someone may choose to ride the shotgun with you. The real problem starts when they interfere with what you are doing and there is no way to stop it. This is not really because people on the remote side are specifically evil, just because there is no convenient way to establish who is in control, and how to request or how to relinquish it. Damn annoying still.